B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
20%
20% -- support agent workweek spent searching for answers for customer support agents (2025)
Support agents spend around 20% of their workweek searching for answers.
- Original study not named in the blog excerpt
Lighthouse Research Team
Last verified:
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Evidence graded
Value
20%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Source Article
Blog | Desk365.io
Getting Started with Desk365: Your Modern Helpdesk Ticketing System
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Suvedha Balasubramanian
April 15, 2025
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Methodology
Cited as 'studies reveal'; original study not named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer support agents: 20% support agent workweek spent searching for answers. Source: (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/support-agents-search-time-2025
HTML Embed
<blockquote cite="https://lighthousedata.io/data/support-agents-search-time-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>20%</strong> -- support agent workweek spent searching for answers for customer support agents<br><small>Source: (2025) · <a href="https://lighthousedata.io/data/support-agents-search-time-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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