B
Evidence Grade B
Safe to Cite
Recent
73%
73% -- customer expectation satisfaction rate for customers (2025)
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
73%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
90
Citation Chain
90
Independence
30
Methodology
45
Freshness
95
Source
Sprout Social
Primary
Tier A
https://sproutsocial.com/insights/customer-service-automation/ ↗
Source Article
How to strengthen support with customer service automation
How to strengthen support with customer service automation
Table of Contents
Scaling customer care without sacrificing quality is one of a care teams’ biggest challenges.
Today’s customers expect fast, thoughtful support across every social network—and according to the 2025 Sprout Social Index™, 73%…
Original Research
Sprout Social
· Original study ↗
Methodology
2025 Sprout Social Index™
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 73% customer expectation satisfaction rate. Source: Sprout Social (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/sproutsocial-customer-service-automation-2025-index
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<blockquote cite="https://lighthousedata.io/data/sproutsocial-customer-service-automation-2025-index" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>73%</strong> -- customer expectation satisfaction rate for customers<br><small>Source: Sprout Social (2025) · <a href="https://lighthousedata.io/data/sproutsocial-customer-service-automation-2025-index" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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