B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
87%
87% -- complaint escalation intent rate for UK rail users (spontaneously aware of Rail Ombudsman) (2025)
87% of rail users who are spontaneously aware of the Rail Ombudsman state they would take an unresolved complaint further / escalate it.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
87%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Savanta
Primary
Tier A
https://savanta.com/knowledge-centre/view/how-awareness-of-the-rail-ombudsman-boosts-passenger-confi… ↗
Source Article
Knowledge is Power: boosting rail passenger confidence - Savanta
Recent research conducted by Savanta for the Office of Rail and Road revealed that total awareness of the service is strong, with 67% of rail users indicating awareness when prompted. However, spontaneous recall of the Rail Ombudsman’s name is low, with only 2% of rail users able to name the Rail Om…
Original Research
Savanta
· Original study ↗
Methodology
Savanta survey for the Office of Rail and Road
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
UK rail users (spontaneously aware of Rail Ombudsman): 87% complaint escalation intent rate. Source: Savanta (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/spontaneously-aware-escalate-complaint-87
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<blockquote cite="https://lighthousedata.io/data/spontaneously-aware-escalate-complaint-87" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>87%</strong> -- complaint escalation intent rate for UK rail users (spontaneously aware of Rail Ombudsman)<br><small>Source: Savanta (2025) · <a href="https://lighthousedata.io/data/spontaneously-aware-escalate-complaint-87" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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