B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
20 hours
20 hours -- weekly hours on administrative tasks for small business owners (2025)
Small business owners spend an average of 20 hours per week on administrative tasks.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
20 hours
Unit
Duration Hours
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
National Federation of Independent Business
Primary
Tier B
https://solidsolutionstoday.com/blog/ai-for-customer-service/ ↗
Source Article
How Can AI Help With Customer Service for Small Business?
AI can handle a significant portion of your customer service volume — the routine questions, the after-hours inquiries, the status checks, the pricing lookups. What it cannot do is replace the human judgment required when a customer is frustrated, the situation is complex, or the relationship is on …
Original Research
National Federation of Independent Business
· Original study ↗
Methodology
Cited from National Federation of Independent Business
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
small business owners: 20 hours weekly hours on administrative tasks. Source: National Federation of Independent Business (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/small-business-admin-hours-weekly
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<blockquote cite="https://lighthousedata.io/data/small-business-admin-hours-weekly" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>20 hours</strong> -- weekly hours on administrative tasks for small business owners<br><small>Source: National Federation of Independent Business (2025) · <a href="https://lighthousedata.io/data/small-business-admin-hours-weekly" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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