B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
26%
26% -- agent empathy satisfaction rate for Singapore consumers (2024)
In Singapore, 26% of consumers are fully satisfied with the empathy demonstrated by frontline customer service agents.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
26%
Unit
Percentage
Data Vintage
2024
Entity
Sample Size
1,100
Geography
APAC
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Qualtrics XM Institute
Primary
Tier A
https://martechasia.net/news/almost-half-of-customer-service-issues-being-left-unresolved-in-singapo… ↗
Source Article
Almost half of customer service issues being left unresolved in Singapore | MartechAsia
Customers who are satisfied with their customers experience are three times more likely to purchase more
As people across Singapore find themselves spending an increasing amount of time on hold to customer service teams, research from the Qualtrics XM Institute shows only 57% of consumers say their …
Original Research
Qualtrics XM Institute
· Original study ↗
Methodology
Qualtrics XM Institute online survey of more than 1,100 consumers in Singapore
Methodology documented
Segmentation
Industrymarketing_tech
RegionAPAC
Cite this stat
Plain Text
Singapore consumers: 26% agent empathy satisfaction rate. Source: Qualtrics XM Institute (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/singapore-satisfied-agent-empathy
HTML Embed
<blockquote cite="https://lighthousedata.io/data/singapore-satisfied-agent-empathy" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>26%</strong> -- agent empathy satisfaction rate for Singapore consumers<br><small>Source: Qualtrics XM Institute (2024) · <a href="https://lighthousedata.io/data/singapore-satisfied-agent-empathy" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.