B
Evidence Grade B
Graded
under review
Safe to Cite
Current
41%
41% -- share of cx professionals citing operational silos for customer experience professionals (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
41%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
New Voice Media
Primary
Tier C
https://ansafone.com/customer-engagement-silos-holding-you-back/ ↗
Source Article
How Customer Engagement Silos Are Holding You Back
Original Research
New Voice Media
· Original study ↗
Methodology
Survey by New Voice Media, cited secondhand
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer experience professionals: 41% share of cx professionals citing operational silos. Source: New Voice Media (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/silo-mentality-cx-professionals
HTML Embed
<blockquote cite="https://lighthousedata.io/data/silo-mentality-cx-professionals" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>41%</strong> -- share of cx professionals citing operational silos for customer experience professionals<br><small>Source: New Voice Media (2026) · <a href="https://lighthousedata.io/data/silo-mentality-cx-professionals" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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