B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
35%
35% -- shrinkage rate for customer support teams (2026)
35% shrinkage is considered an industry standard in workforce management for customer support teams.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
35%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Assembled
Primary
Tier B
https://www.assembled.com/the-essential-workforce-management-glossary ↗
Source Article
The Essential Workforce Management Glossary: 25 Must
Original Research
Assembled
· Original study ↗
Methodology
Glossary citing industry standard for workforce management.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer support teams: 35% shrinkage rate. Source: Assembled (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/shrinkage-industry-standard-35
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<blockquote cite="https://lighthousedata.io/data/shrinkage-industry-standard-35" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>35%</strong> -- shrinkage rate for customer support teams<br><small>Source: Assembled (2026) · <a href="https://lighthousedata.io/data/shrinkage-industry-standard-35" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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