B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
71%
71% -- customer service improvement rate for shippers using 3PL providers (2023)
71% of shippers reported that using 3PLs has contributed to improving customer service.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
71%
Unit
Percentage
Data Vintage
2023
Entity
Geography
North America
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
NTT DATA and Penske
Primary
Tier B
https://masonhub.co/study-shows-brands-placing-emphasis-on-tech-returns-hiring/ ↗
Source Article
2023 3PL Study Shows Brands Emphasizing Tech, Returns, Hiring - masonhub
Press
Apr 24, 2023
NTT DATA and Penske’s annual Third-Party Logistics study, now in its 27th year, revealed that among the shippers polled – consumer packaged goods, retailers and consumer brands being the largest cluster represented – more brands emphasizing tech and returns when it comes to their …
Original Research
NTT DATA and Penske
· Original study ↗
Methodology
NTT DATA and Penske 27th Annual Third-Party Logistics Study survey
Methodology documented
Segmentation
IndustryLogistics
RegionNorth America
Cite this stat
Plain Text
shippers using 3PL providers: 71% customer service improvement rate. Source: NTT DATA and Penske (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/shippers-3pl-customer-service-improvement
HTML Embed
<blockquote cite="https://lighthousedata.io/data/shippers-3pl-customer-service-improvement" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>71%</strong> -- customer service improvement rate for shippers using 3PL providers<br><small>Source: NTT DATA and Penske (2023) · <a href="https://lighthousedata.io/data/shippers-3pl-customer-service-improvement" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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