B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
55%
55% -- issue resolution rate after three interactions for Singapore brands (2021)
55% of consumers in Singapore stated that brands in Singapore are able to resolve their issues after three interactions (or in less than three interactions).
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
55%
Unit
Percentage
Data Vintage
2021
Entity
Sample Size
5,900
Geography
APAC
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
SAP SE / Qualtrics
Primary
Tier A
https://martechasia.net/sales-tech/singapore-brands-lag-in-winning-hearts-of-consumers-sap-survey/ ↗
Source Article
Singapore brands lag in winning hearts of consumers | MartechAsia
Customer experiences found to fall short of expectations.
Singapore’s consumers find that businesses fall short of expectations by as much as 28% when it comes to being customer-centric, behind the Asia Pacific (APAC) average of 21%. Furthermore, only half (55%) of consumers in Singapore stated that…
Original Research
SAP SE / Qualtrics
· Original study ↗
Methodology
Qualtrics survey for SAP Customer Experience
Methodology documented
Segmentation
Industrymarketing_tech
RegionAPAC
Cite this stat
Plain Text
Singapore brands: 55% issue resolution rate after three interactions. Source: SAP SE / Qualtrics (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/sg-issue-resolution-three-interactions-2021
HTML Embed
<blockquote cite="https://lighthousedata.io/data/sg-issue-resolution-three-interactions-2021" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>55%</strong> -- issue resolution rate after three interactions for Singapore brands<br><small>Source: SAP SE / Qualtrics (2021) · <a href="https://lighthousedata.io/data/sg-issue-resolution-three-interactions-2021" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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