B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
91%
91% -- service leaders saying expectations grown for customer service leaders (2025)
91% of customer service leaders agree that customer expectations towards support teams have grown year-over-year.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
91%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Intercom
Primary
Tier C
https://www.ambscallcenter.com/blog/business-phone-stats ↗
Source Article
15 Business Phone Stats Small Business Owners Need to Know (2026)
Original Research
Intercom
· Original study ↗
Methodology
Cited to Intercom
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer service leaders: 91% service leaders saying expectations grown. Source: Intercom (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/service-leaders-rising-expectations
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<blockquote cite="https://lighthousedata.io/data/service-leaders-rising-expectations" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>91%</strong> -- service leaders saying expectations grown for customer service leaders<br><small>Source: Intercom (2025) · <a href="https://lighthousedata.io/data/service-leaders-rising-expectations" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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