B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
64%
64% -- share of service appointments booked by phone for Dealership service customers (2025-04)
64% of dealership service customers still book appointments by phone according to CDK Global research.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
64%
Unit
Percentage
Data Vintage
2025-04
Entity
Geography
North America
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
CDK Global
Primary
Tier B
https://www.useflai.com/blog/how-to-automate-service-appointment-scheduling-at-your-dealership ↗
Source Article
Dealership Service Appointment Scheduling: Automation Guide (2026)
Dealership Service Appointment Scheduling: Automation Guide (2026)
Learn how to automate service appointment scheduling at your dealership and capture the 64% of customers who still book by phone, 24/7.
Your service department’s biggest scheduling problem isn’t what you think it is.
Most dealerships…
Original Research
CDK Global
· Original study ↗
Methodology
CDK Global research, cited by Useflai
Methodology documented
Segmentation
IndustryAutomotive
Company SizeAll sizes
RegionNorth America
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
Dealership service customers: 64% share of service appointments booked by phone. Source: CDK Global (2025-04). Via Lighthouse Intelligence -- https://lighthousedata.io/data/service-customers-book-by-phone-2025
HTML Embed
<blockquote cite="https://lighthousedata.io/data/service-customers-book-by-phone-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>64%</strong> -- share of service appointments booked by phone for Dealership service customers<br><small>Source: CDK Global (2025-04) · <a href="https://lighthousedata.io/data/service-customers-book-by-phone-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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