B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
69%
69% -- share preferring human for service appointments for US car dealership service customers (2025)
According to CDK Global data, 69% of customers still prefer talking to a human/someone when scheduling service appointments.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
69%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
CDK Global
Primary
Tier B
https://www.useflai.com/blog/dealership-phone-system-guide ↗
Source Article
Car Dealership Phone System: Complete Guide (2026)
Car Dealership Phone System: Complete Guide (2026)
Your car dealership phone system is a revenue system. Learn how to stop losing calls, cut hold times, and turn every inbound call into a booked appointment.
If you’re searching for “car dealership phone system,” you’re probably not wondering which d…
Original Research
CDK Global
· Original study ↗
Methodology
CDK Global survey data
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US car dealership service customers: 69% share preferring human for service appointments. Source: CDK Global (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/service-appointments-prefer-human-2025
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<blockquote cite="https://lighthousedata.io/data/service-appointments-prefer-human-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>69%</strong> -- share preferring human for service appointments for US car dealership service customers<br><small>Source: CDK Global (2025) · <a href="https://lighthousedata.io/data/service-appointments-prefer-human-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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