B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
22%
22% -- self service success rate for Customer support space (self-service interactions) (2025)
According to 2025 Gartner research, self-service success rates sit at 22% across the customer support space.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
22%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier C
https://cxfoundation.com/news/genesys-debuts-agentic-virtual-agent ↗
Source Article
Genesys Debuts an “Industry-First” Contact Center Virtual Agent, Leveraging Large Action Models
Updated on February 10, 2026 • 4 min read
Genesys Debuts an “Industry-First” Contact Center Virtual Agent, Leveraging Large Action Models
Director of Content & Market Research
February 10, 2026
Genesys has unveiled a new virtual agent solution, which it claims to be an “industry first.”
The all-new …
Original Research
Gartner
· Original study ↗
Methodology
Secondary citation of 2025 Gartner research reported in a CX industry publication; measures the rate of successful self-service resolutions across the customer support space.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customer support space (self-service interactions): 22% self service success rate. Source: Gartner (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/self-service-success-rate-customer-support
HTML Embed
<blockquote cite="https://lighthousedata.io/data/self-service-success-rate-customer-support" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>22%</strong> -- self service success rate for Customer support space (self-service interactions)<br><small>Source: Gartner (2025) · <a href="https://lighthousedata.io/data/self-service-success-rate-customer-support" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.