B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
78%
78% -- percentage of teams manually fixing or reassigning work after routing for Salesforce teams (2026)
78% of teams surveyed at Agentforce World Tour New York 2026 still manually fix or reassign work after routing.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
78%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
ortooapps.com
Primary
Tier C
https://ortooapps.com/resources/blog/salesforce-workflows-dont-need-more-automation-they-need-contro… ↗
Source Article
Salesforce workflows don’t need more automation and AI, they need control
Salesforce workflows don’t need more automation and AI, they need control
In our survey at Agentforce World Tour New York 2026, 78% of teams still manually fix or reassign work after routing.
Interestingly, most teams facing Salesforce workflow problems think their problem is routing. Or flows. Or e…
Original Research
ortooapps.com
· Original study ↗
Methodology
Survey conducted at Agentforce World Tour New York 2026
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Salesforce teams: 78% percentage of teams manually fixing or reassigning work after routing. Source: ortooapps.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/salesforce-teams-manually-fix-after-routing-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/salesforce-teams-manually-fix-after-routing-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>78%</strong> -- percentage of teams manually fixing or reassigning work after routing for Salesforce teams<br><small>Source: ortooapps.com (2026) · <a href="https://lighthousedata.io/data/salesforce-teams-manually-fix-after-routing-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.