B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
78%
78% -- percentage of customers manually fixing or reassigning work after routing for Salesforce customers (2026)
78% of Salesforce customers surveyed at Agentforce World Tour New York 2026 still manually fix or reassign work after routing.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
78%
Unit
Percentage
Data Vintage
2026
Entity
Geography
North America
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Ortoo
Primary
Tier B
https://ortooapps.com/resources/blog/calling-salesforce-is-easy-defining-what-happens-next-is-the-ha… ↗
Source Article
Calling Salesforce is easy. Defining what happens next is the hard part.
Calling Salesforce is easy. Defining what happens next is the hard part.
The gap between capability and reality
Most mature enterprise Salesforce environments are well equipped to handle a plethora of operations. They can route work, run flows, trigger integrations, and now let agents take action au…
Original Research
Ortoo
· Original study ↗
Methodology
Vendor survey conducted at Agentforce World Tour New York 2026
Methodology documented
Segmentation
IndustrySaaS
Company SizeEnterprise
RegionNorth America
Channelcontent
Cite this stat
Plain Text
Salesforce customers: 78% percentage of customers manually fixing or reassigning work after routing. Source: Ortoo (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/salesforce-manual-work-fix-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/salesforce-manual-work-fix-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>78%</strong> -- percentage of customers manually fixing or reassigning work after routing for Salesforce customers<br><small>Source: Ortoo (2026) · <a href="https://lighthousedata.io/data/salesforce-manual-work-fix-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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