B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
79%
79% -- customers expecting consistent connected interactions for customers (2026)
79% of customers expect consistent, connected interactions across teams.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
79%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Salesforce
Primary
Tier C
https://appsvio.com/blog/how-to-show-salesforce-cases-in-your-jsm-help-center/ ↗
Source Article
How to Show Salesforce Cases in Your JSM Help Center
Original Research
Salesforce
· Original study ↗
Methodology
Salesforce Customer Expectations Research, as cited by vendor blog
Methodology documented
Segmentation
IndustrySaaS
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
customers: 79% customers expecting consistent connected interactions. Source: Salesforce (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/salesforce-consistent-interactions-79pct
HTML Embed
<blockquote cite="https://lighthousedata.io/data/salesforce-consistent-interactions-79pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>79%</strong> -- customers expecting consistent connected interactions for customers<br><small>Source: Salesforce (2026) · <a href="https://lighthousedata.io/data/salesforce-consistent-interactions-79pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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