B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
35
35 -- net promoter score for SaaS companies in 2024 (2024)
The median Net Promoter Score (NPS) for SaaS companies is 35.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
35
Unit
Score
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
75
Source Trust
50
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Sources (3)
Gainsight
Primary
Tier B
https://www.saastr.com/nick-mehta-ceo-of-gainsight-and-jason-lemkin-ceo-of-saastr-answering-2024-cus… ↗
Source Article
Nick Mehta, CEO of Gainsight, and Jason Lemkin, CEO of SaaStr: Answer Your Top 10 2024 Customer Success Questions
In 2024, for customer success in SaaS, what’s “good” NRR? What’s a “good” NPS? Who should Customer Success report into?
Questions like this and many others are the most common questions asked of SaaStr Fan Fave and expert on Customer Success, Gainsight CEO Nick Mehta, and SaaStr CEO and Founder, Jas…
Also cited by
2026-08-12
2026-08-13
Original Research
Gainsight
· Original study ↗
Methodology
Median NPS for SaaS companies
Segmentation
Industrymarketing
Cite this stat
Plain Text
SaaS companies in 2024: 35 net promoter score. Source: Gainsight (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/saastr-nps-2024
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<blockquote cite="https://lighthousedata.io/data/saastr-nps-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>35</strong> -- net promoter score for SaaS companies in 2024<br><small>Source: Gainsight (2024) · <a href="https://lighthousedata.io/data/saastr-nps-2024" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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