B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
30
30 -- net promoter score for SaaS companies (2025)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
30
Unit
Score
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Sources (3)
Fincome
Primary
Tier B
https://www.fincome.co/blog/customer-success-metrics-saas ↗
Source Article
5 customer success metrics to grow your SaaS business
5 customer success metrics to optimize your SaaS strategy
A well-executed customer success strategy in SaaS can significantly reduce churn, increase customer lifetime value, and create a predictable revenue stream. But to drive meaningful improvements, you need to measure the right metrics, analyze …
Also cited by
Gardenpatch
https://gardenpatch.xyz/blog/nps-playbook
2026-10-01
Original Research
Fincome
· Original study ↗
Methodology
Industry benchmark
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
SaaS companies: 30 net promoter score. Source: Fincome (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/saas-nps-score-good
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<blockquote cite="https://lighthousedata.io/data/saas-nps-score-good" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30</strong> -- net promoter score for SaaS companies<br><small>Source: Fincome (2025) · <a href="https://lighthousedata.io/data/saas-nps-score-good" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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