B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
33
33 -- net promoter score for Auto & General (2025)
Auto & General achieved a Net Promoter Score of 33 in the 2025 CE Index for the short-term insurance industry.
Attribution:
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Lighthouse Research Team
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Source verified
Evidence graded
Value
33
Unit
Score
Data Vintage
2025
Entity
Sample Size
6,384
Geography
South Africa
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
University of Pretoria / Consulta (CE Index)
Primary
Tier A
https://www.prworx.co.za/post/short-term-insurance-delivers-mixed-customer-experience-results-ce-ind… ↗
Source Article
Short-term insurance delivers mixed customer experience results, CE Index shows
Short-term insurance delivers mixed customer experience results, CE Index shows
The short-term insurance industry recorded a Customer Experience (CE) Index score of 69.5 in 2025, placing it behind banking (73.0) and life insurance (74.1), but slightly ahead of medical schemes (68.8), according to th…
Original Research
University of Pretoria / Consulta (CE Index)
· Original study ↗
Methodology
CE Index NPS measurement
Methodology documented
Segmentation
IndustryInsurance
RegionSouth Africa
Cite this stat
Plain Text
Auto & General: 33 net promoter score. Source: University of Pretoria / Consulta (CE Index) (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/sa-auto-general-nps-2025
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<blockquote cite="https://lighthousedata.io/data/sa-auto-general-nps-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>33</strong> -- net promoter score for Auto & General<br><small>Source: University of Pretoria / Consulta (CE Index) (2025) · <a href="https://lighthousedata.io/data/sa-auto-general-nps-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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