B Evidence Grade B Graded under review Safe to Cite Current

2.1%

2.1% -- retention rate increase communication for companies with communication (2026)

Name: Retention Rate Increase Communication Statistics
Creator: Lighthouse Intelligence
Published: 2026-07-17

2026 · CustomerGauge

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Attribution: CustomerGauge View source

Lighthouse Research Team

Last verified: 2026-07-17 · How we verify data →

Source verified Evidence graded

Value

2.1%

Unit

Percentage

Data Vintage

2026

Entity

companies with communication

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

71/100 confidence

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Sources (4)

CustomerGauge Primary Tier A

https://customergauge.com/blog/how-did-they-not-know-why-some-companies-miss-the-mark-on-churn-reten… ↗

Confidence: 65/100 Vintage: 2026 Channel: Cc Extraction

Source Article

How Did They Not Know? Why Some Companies Miss the Mark on Churn &…

While there were many striking findings in CustomerGauge’s most recent NPS® benchmarks report, one of the most significant findings implied a strategic gap across industries: 44% of respondents didn’t know their customer retention rates (or 1 in 3 companies). For those in senior management, that num…

Also cited by

coursera.org https://www.coursera.org/

2026-08-16

business.com https://www.business.com/

2026-08-16

web.uri.edu https://web.uri.edu/

2026-08-16

Original Research

CustomerGauge · Original study ↗

Methodology

Based on internal communication practices

Segmentation

Channelcommon_crawl

Cite this stat

Plain Text

companies with communication: 2.1% retention rate increase communication. Source: CustomerGauge (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/retention-rate-increase-communication

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<blockquote cite="https://lighthousedata.io/data/retention-rate-increase-communication" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>2.1%</strong> -- retention rate increase communication for companies with communication<br><small>Source: CustomerGauge (2026) · <a href="https://lighthousedata.io/data/retention-rate-increase-communication" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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