B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
60%
60% -- share of customers using digital channels exclusively for retail banking customers (2025)
More than 60% of retail banking customers perform all their transactions exclusively through digital channels.
- Source states 'more than 60%'
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
60%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Capgemini
Primary
Tier B
https://bankingly.com/en/articles/qué-están-haciendo-distinto-las-instituciones-financiera… ↗
Source Article
Bankingly
Original Research
Capgemini
· Original study ↗
Methodology
Capgemini World Retail Banking Report 2025, cited by Bankingly
Methodology documented
Segmentation
Industryfinance
Cite this stat
Plain Text
retail banking customers: 60% share of customers using digital channels exclusively. Source: Capgemini (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/retail-banking-digital-only-customers-2025
HTML Embed
<blockquote cite="https://lighthousedata.io/data/retail-banking-digital-only-customers-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>60%</strong> -- share of customers using digital channels exclusively for retail banking customers<br><small>Source: Capgemini (2025) · <a href="https://lighthousedata.io/data/retail-banking-digital-only-customers-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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