B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
25%
25% -- churn risk reduction for businesses responding to negative feedback (2026)
Responding to negative feedback within 24 hours reduces churn risk by 25%.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
25%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
InMoment
Primary
Tier C
https://reperase.com/blog/online-reputation-strategy/ ↗
Source Article
Online Reputation Strategy: Your Complete 2026 Guide | RepErase
You wake up, check Google, and your rating has dropped overnight. A cluster of one-star reviews appeared while you were sleeping. Some are vague. Some are obviously fake. One mentions an employee who doesn't work for you. Another attacks a location you closed months ago. Your phone starts ringing. L…
Original Research
InMoment
· Original study ↗
Methodology
Cited via InMoment guidance
Methodology documented
Segmentation
IndustryB2C
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
businesses responding to negative feedback: 25% churn risk reduction. Source: InMoment (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/response-within-24h-churn-risk-reduction
HTML Embed
<blockquote cite="https://lighthousedata.io/data/response-within-24h-churn-risk-reduction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>25%</strong> -- churn risk reduction for businesses responding to negative feedback<br><small>Source: InMoment (2026) · <a href="https://lighthousedata.io/data/response-within-24h-churn-risk-reduction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.