B
Evidence Grade B
Graded
under review
Safe to Cite
Current
90%
90% -- customers valuing quick response for customers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
90%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Microsoft
Primary
Tier C
https://nexgenagency.com/important-information-you-need-to-know-about-technical-customer-service/ ↗
Source Article
Technical Customer Service: Definitions, Examples & Best Practices.
Table of Contents
Introduction
In today’s hyperconnected, always-on world, customers expect far more than a quick fix when something goes wrong with their technology. They want empathy. They want transparency. They want the confidence that they are in capable hands — and they expect all of this to h…
Original Research
Microsoft
· Original study ↗
Methodology
Microsoft Global State of Customer Service report, as cited by NexGen Agency
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2026 (current) | 90% | |
| 2026 (current) | 89% | -1.1% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 90% customers valuing quick response. Source: Microsoft (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/quick-response-importance-microsoft
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<blockquote cite="https://lighthousedata.io/data/quick-response-importance-microsoft" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>90%</strong> -- customers valuing quick response for customers<br><small>Source: Microsoft (2026) · <a href="https://lighthousedata.io/data/quick-response-importance-microsoft" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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