B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
44%
44% -- support ticket reduction for return-related Gorgias support tickets (2025)
Proactive status updates eliminate 44% of return-related Gorgias support tickets.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
44%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Klaviyo
Primary
Tier C
https://smartcircuit.io/articles/returns-automation ↗
Source Article
Returns Automation for Ecommerce Stores
Table of Contents
The Returns Reality
Returns define e-commerce profitability. Easy returns drive repeat purchases from 92% of customers, while 67% check the return policy before placing their first order.
The numbers:- Average e-commerce return rate: 20–30%
- Apparel return rate: 30–40%
- Cost per …
Original Research
Klaviyo
· Original study ↗
Methodology
Cited to Klaviyo 2025 Email Benchmark Report
Methodology documented
Segmentation
IndustryRetail
Company SizeEnterprise
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
return-related Gorgias support tickets: 44% support ticket reduction. Source: Klaviyo (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/proactive-updates-ticket-reduction
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<blockquote cite="https://lighthousedata.io/data/proactive-updates-ticket-reduction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>44%</strong> -- support ticket reduction for return-related Gorgias support tickets<br><small>Source: Klaviyo (2025) · <a href="https://lighthousedata.io/data/proactive-updates-ticket-reduction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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