B
Evidence Grade B
Graded
under review
Safe to Cite
Current
44%
44% -- phone support customer satisfaction rate for Phone support channel (2026)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
44%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Sources (2)
sparrowdesk.com
Primary
Tier C
https://www.sparrowdesk.com/blogs/chat-support-skills-that-make-agents-top-performers ↗
Source Article
14 Chat Support Skills of Every Top-Performing Agent (2026)
By Sneha Arunachalam
Updated on Jan 30, 2026
The 14 chat support skills that make agents top performers
The 14 chat support skills that make agents top performers
Chat support skills are the abilities that help customer support agents handle live chat conversations quickly, clearly, and with empathy…
Also cited by
2026-09-21
Original Research
sparrowdesk.com
· Original study ↗
Methodology
Article cites unnamed 'studies' comparing support channel satisfaction; no original study identified
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Phone support channel: 44% phone support customer satisfaction rate. Source: sparrowdesk.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/phone-satisfaction-rate-44
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<blockquote cite="https://lighthousedata.io/data/phone-satisfaction-rate-44" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>44%</strong> -- phone support customer satisfaction rate for Phone support channel<br><small>Source: sparrowdesk.com (2026) · <a href="https://lighthousedata.io/data/phone-satisfaction-rate-44" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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