B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
$6
$6 -- cost per telephone customer care call for telephone customer care (2026)
According to an NMIncite study cited in the guide, telephone customer care typically costs at least $6 per call.
- Study found telephone care is typically at least $6 per call
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
$6
Unit
Currency Usd
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
NMIncite
Primary
Tier B
https://bizibl.com/marketing/download/social-listening-practice-customer-service ↗
Source Article
Using Social Listening To Improve Your Customer Service
Original Research
NMIncite
· Original study ↗
Methodology
NMIncite study cited in guide
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
telephone customer care: $6 cost per telephone customer care call. Source: NMIncite (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/phone-care-cost-per-call-6
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<blockquote cite="https://lighthousedata.io/data/phone-care-cost-per-call-6" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$6</strong> -- cost per telephone customer care call for telephone customer care<br><small>Source: NMIncite (2026) · <a href="https://lighthousedata.io/data/phone-care-cost-per-call-6" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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