B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
19%
19% -- employee attrition rate for Philippine call centers (2010)
According to the Call Center Association of the Philippines (CCAP), call centers have an attrition rate of 19%.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
19%
Unit
Percentage
Data Vintage
2010
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Call Center Association of the Philippines (CCAP)
Primary
Tier C
https://www.teamasia.com/teledevelopment-services-hold-first-bpo-training-excellence-awards/ ↗
Source Article
TeleDevelopment Services to Hold First BPO Training Excellence Awards - TeamAsia
BPO support services firm to recognize best practices in industry training
(Manila, Philippines, January 25, 2010) – In celebration of the 10th year of the business process outsourcing (BPO) industry, TeleDevelopment Services (TDS), will launch the first annual BPO Training Excellence Awards, organi…
Original Research
Call Center Association of the Philippines (CCAP)
· Original study ↗
Methodology
Cited from Call Center Association of the Philippines (CCAP) in press release
Methodology documented
Segmentation
Industrysaas
Cite this stat
Plain Text
Philippine call centers: 19% employee attrition rate. Source: Call Center Association of the Philippines (CCAP) (2010). Via Lighthouse Intelligence -- https://lighthousedata.io/data/philippine-call-center-attrition-2010
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<blockquote cite="https://lighthousedata.io/data/philippine-call-center-attrition-2010" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>19%</strong> -- employee attrition rate for Philippine call centers<br><small>Source: Call Center Association of the Philippines (CCAP) (2010) · <a href="https://lighthousedata.io/data/philippine-call-center-attrition-2010" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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