B
Evidence Grade B
Graded
under review
Safe to Cite
Current
64%
64% -- share of healthcare payers increasing member experience outsourcing investment for US healthcare payers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
64%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Deloitte
Primary
Tier C
https://www.ameridial.com/blog/call-center-services-for-healthcare-payers-choosing-the-right-bpo/ ↗
Source Article
Choosing a Healthcare Payer BPO: A Strategic Guide for Health Plan Executives
Original Research
Deloitte
· Original study ↗
Methodology
Cited as a 2024 Deloitte survey; secondary citation in vendor blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US healthcare payers: 64% share of healthcare payers increasing member experience outsourcing investment. Source: Deloitte (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/payers-outsourcing-member-experience-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/payers-outsourcing-member-experience-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>64%</strong> -- share of healthcare payers increasing member experience outsourcing investment for US healthcare payers<br><small>Source: Deloitte (2026) · <a href="https://lighthousedata.io/data/payers-outsourcing-member-experience-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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