B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
80%
80% -- patients preferring digital communication for healthcare patients (2026)
80% of patients prefer digital communication with their healthcare providers, covering appointment reminders to follow-up care.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
NiCE
Primary
Tier C
https://www.ameridial.com/blog/ai-powered-healthcare-contact-center-services/ ↗
Source Article
AI-Powered Call Centers: Transforming Patient Experience in Healthcare Support
Original Research
NiCE
· Original study ↗
Methodology
Survey cited from NiCE (2026)
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2024 | 77% | |
| 2026 (current) | 80% | +3.9% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
healthcare patients: 80% patients preferring digital communication. Source: NiCE (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/patients-prefer-digital-communication-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/patients-prefer-digital-communication-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- patients preferring digital communication for healthcare patients<br><small>Source: NiCE (2026) · <a href="https://lighthousedata.io/data/patients-prefer-digital-communication-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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