B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
80%
80% -- patient preference for digital channels for healthcare patients (2025)
80% of patients prefer digital channels to communicate with healthcare providers.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Redpoint
Primary
Tier C
https://www.infocision.com/industries/healthcare-contact-center-services/ ↗
Source Article
Healthcare Contact Center Services | HIPAA-Compliant
Running a healthcare organization today means managing more than patient care. You are navigating seasonal surges like flu season, open enrollment spikes, complex billing inquiries, telehealth coordination, and rising expectations for fast, personalized communication.
When call volumes surge or pati…
Original Research
Redpoint
· Original study ↗
Methodology
Cited by InfoCision from Redpoint Data Readiness research; original methodology not stated
Methodology documented
Segmentation
IndustryHealthcare
Channelmulti-channel
Cite this stat
Plain Text
healthcare patients: 80% patient preference for digital channels. Source: Redpoint (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/patients-prefer-digital-channels-healthcare
HTML Embed
<blockquote cite="https://lighthousedata.io/data/patients-prefer-digital-channels-healthcare" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- patient preference for digital channels for healthcare patients<br><small>Source: Redpoint (2025) · <a href="https://lighthousedata.io/data/patients-prefer-digital-channels-healthcare" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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