B
Evidence Grade B
Graded
under review
Safe to Cite
Current
73%
73% -- patients prioritizing overall experience in healthcare decisions for healthcare patients (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
73%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
PwC
Primary
Tier B
https://www.ameridial.com/blog/healthcare-contact-centers/ ↗
Source Article
Choosing the Right Healthcare Contact Center: Why CX and HIPAA Compliance Matter More Than Ever
Original Research
PwC
· Original study ↗
Methodology
Research from PwC, cited secondhand in vendor blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
healthcare patients: 73% patients prioritizing overall experience in healthcare decisions. Source: PwC (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/patients-experience-healthcare-decisions-pwc
HTML Embed
<blockquote cite="https://lighthousedata.io/data/patients-experience-healthcare-decisions-pwc" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>73%</strong> -- patients prioritizing overall experience in healthcare decisions for healthcare patients<br><small>Source: PwC (2026) · <a href="https://lighthousedata.io/data/patients-experience-healthcare-decisions-pwc" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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