B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
36%
36% -- patients expecting communication consistency with inperson for healthcare patients (2025)
36% of patients expect communication to match in-person experiences in relevance and consistency.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
36%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
infocision.com
Primary
Tier C
https://www.infocision.com/industries/healthcare-contact-center-services/ ↗
Source Article
Healthcare Contact Center Services | HIPAA-Compliant
Running a healthcare organization today means managing more than patient care. You are navigating seasonal surges like flu season, open enrollment spikes, complex billing inquiries, telehealth coordination, and rising expectations for fast, personalized communication.
When call volumes surge or pati…
Original Research
infocision.com
· Original study ↗
Methodology
Cited on InfoCision healthcare services page; original source not attributed
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
healthcare patients: 36% patients expecting communication consistency with inperson. Source: infocision.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/patients-expect-inperson-consistency
HTML Embed
<blockquote cite="https://lighthousedata.io/data/patients-expect-inperson-consistency" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>36%</strong> -- patients expecting communication consistency with inperson for healthcare patients<br><small>Source: infocision.com (2025) · <a href="https://lighthousedata.io/data/patients-expect-inperson-consistency" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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