B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
71%
71% -- patients rating customer service as important as care quality for healthcare patients (2025)
71% of patients consider healthcare providers' customer service as important as the quality of care they receive.
- Secondary citation ('studies show') without specific survey or study methodology cited.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
71%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
tsico.com
Primary
Tier C
https://tsico.com/outsourcing-excellence-how-fully-managed-customer-service-models-drive-patient-sat… ↗
Source Article
Outsourcing Excellence: How Fully Managed Customer…
In today’s fast-paced healthcare environment, patient satisfaction is no longer a “nice-to-have” but a critical metric that directly impacts a provider’s reputation and financial health. Fully outsourcing customer service operations offers healthcare providers an effective way to streamline processe…
Original Research
tsico.com
· Original study ↗
Methodology
Cited as 'studies show' without named source; secondary citation
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
healthcare patients: 71% patients rating customer service as important as care quality. Source: tsico.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/patients-customer-service-importance-71
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<blockquote cite="https://lighthousedata.io/data/patients-customer-service-importance-71" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>71%</strong> -- patients rating customer service as important as care quality for healthcare patients<br><small>Source: tsico.com (2025) · <a href="https://lighthousedata.io/data/patients-customer-service-importance-71" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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