B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
60%
60% -- customer complaints related to packaging rate for cross-border shipping customers (2026)
A study by the Journal of Business Logistics found that 60% of customer complaints were related to packaging issues.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
60%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
60
Freshness
95
Source
Journal of Business Logistics
Primary
Tier C
https://amilo.co/academy/7-costly-mistakes-that-cross-border-shippers-should-avoid/en ↗
Source Article
7 Costly Mistakes Every First-Time Cross
Original Research
Journal of Business Logistics
· Original study ↗
Methodology
Study by Journal of Business Logistics, as cited by amilo.co
Methodology documented
Segmentation
IndustryRetail
RegionGlobal
Cite this stat
Plain Text
cross-border shipping customers: 60% customer complaints related to packaging rate. Source: Journal of Business Logistics (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/packaging-customer-complaints-60pct
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<blockquote cite="https://lighthousedata.io/data/packaging-customer-complaints-60pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>60%</strong> -- customer complaints related to packaging rate for cross-border shipping customers<br><small>Source: Journal of Business Logistics (2026) · <a href="https://lighthousedata.io/data/packaging-customer-complaints-60pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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