B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
59%
59% -- percentage of organizations citing cost reduction as primary outsourcing reason for organizations using technical support outsourcing (2025)
59% of organizations cited cost reduction/discounts as a primary reason for outsourcing.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
59%
Unit
Percentage
Data Vintage
2025
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Deloitte
Primary
Tier C
https://www.wowcustomersupport.com/blog/the-future-of-tech-support-ai-driven-solutions-vs-traditiona… ↗
Source Article
AI-Driven Solutions vs Traditional Technical Support Outsourcing
In the hastily evolving world of technology, the landscape of tech support services is undergoing a large transformation. As a person who has witnessed the evolution of technical aid from its traditional roots to the burgeoning generation of AI-driven solutions, I am excited to share my insights on …
Original Research
Deloitte
· Original study ↗
Methodology
Blog citing a Deloitte outsourcing report; original survey details not provided
Methodology documented
Segmentation
IndustryB2B
Company SizeEnterprise
RegionGlobal
Channelcontent
Cite this stat
Plain Text
organizations using technical support outsourcing: 59% percentage of organizations citing cost reduction as primary outsourcing reason. Source: Deloitte (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/outsourcing-cost-reduction-motivation-deloitte
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<blockquote cite="https://lighthousedata.io/data/outsourcing-cost-reduction-motivation-deloitte" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>59%</strong> -- percentage of organizations citing cost reduction as primary outsourcing reason for organizations using technical support outsourcing<br><small>Source: Deloitte (2025) · <a href="https://lighthousedata.io/data/outsourcing-cost-reduction-motivation-deloitte" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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