B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
40%
40% -- cost per ticket reduction for outsourced customer support (2025)
According to a study by Deloitte, outsourcing customer support reduces the cost per ticket by 40%.
- Specific Deloitte report title and survey methodology are not detailed in the source text
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Lighthouse Research Team
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Source verified
Evidence graded
Value
40%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Deloitte
Primary
Tier C
https://www.wowcustomersupport.com/blog/top-6-outsourced-email-support-services/ ↗
Source Article
Top 6 Outsourced Email Support Services That Save Time & Money
An unanswered email isn’t just a missed notification; it’s a lost customer. As your business scales, your inbox can quickly transform from a communication tool into a growth-killing bottleneck. When your core team is buried under a mountain of "reset password" tickets and shipping inquiries, they ar…
Original Research
Deloitte
· Original study ↗
Methodology
Attributed to a Deloitte study; no specific report named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
outsourced customer support: 40% cost per ticket reduction. Source: Deloitte (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/outsourcing-cost-per-ticket-reduction
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<blockquote cite="https://lighthousedata.io/data/outsourcing-cost-per-ticket-reduction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>40%</strong> -- cost per ticket reduction for outsourced customer support<br><small>Source: Deloitte (2025) · <a href="https://lighthousedata.io/data/outsourcing-cost-per-ticket-reduction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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