B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
80%
80% -- customer switching rate after poor service for online customers (2025)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
35
Freshness
95
Source
Forbes
Primary
Tier C
https://www.virtualaddress.com.au/reasons-loyalty.php ↗
Source Article
Virtual Address - Virtual Office - Australia Wide
Loyalty should be rewarded
All SMEs face a constant battle to keep themselves in the hearts and minds of their customers. The trouble is that in a crowded and competitive marketplace, consumers are aware that they can be as fickle and capricious as they like. If your enterprise isn’t giving them eno…
Original Research
Forbes
· Original study ↗
Methodology
Cited via Forbes; original methodology not stated. 'Almost 80%' approximated as 80%.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
online customers: 80% customer switching rate after poor service. Source: Forbes (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/online-customers-switch-after-poor-service-first-week
HTML Embed
<blockquote cite="https://lighthousedata.io/data/online-customers-switch-after-poor-service-first-week" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- customer switching rate after poor service for online customers<br><small>Source: Forbes (2025) · <a href="https://lighthousedata.io/data/online-customers-switch-after-poor-service-first-week" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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