B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
38%
38% -- onboarding abandonment due to missing documents for European consumers (2025)
38% of people who abandoned digital onboarding did so because they did not have required identity documents available at the time.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
38%
Unit
Percentage
Data Vintage
2025
Entity
Sample Size
7,600
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Signicat
Primary
Tier B
https://oneid.uk/news-and-events/what-is-bank-verified-identity ↗
Source Article
What Is Bank-Verified Identity? The Age Verification Method Users Actually Complete
Bank-verified identity is an age and identity verification method that confirms a person's details through their existing bank account. Instead of uploading a passport, taking a selfie, or submitting to a facial age estimation scan, the user logs into their bank through a secure Open Banking connect…
Original Research
Signicat
· Original study ↗
Methodology
Signicat Battle to Onboard survey across 14 European markets
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
European consumers: 38% onboarding abandonment due to missing documents. Source: Signicat (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/onboarding-abandon-documents-38
HTML Embed
<blockquote cite="https://lighthousedata.io/data/onboarding-abandon-documents-38" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>38%</strong> -- onboarding abandonment due to missing documents for European consumers<br><small>Source: Signicat (2025) · <a href="https://lighthousedata.io/data/onboarding-abandon-documents-38" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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