71% -- customer expectation omnichannel interaction visibility for call center customers (2025)

Name: Customer Expectation Omnichannel Interaction Visibility Statistics
Creator: Lighthouse Intelligence
Published: 2026-10-03

2025 · Dimension Data

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Attribution: Dimension Data View source

Lighthouse Research Team

Last verified: 2026-10-03 · How we verify data →

Source verified Evidence graded

Value

71%

Unit

Percentage

Data Vintage

2025

Entity

call center customers

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Dimension Data Primary Tier C

https://www.wowcustomersupport.com/blog/top-10-ways-to-retain-the-best-call-center-agents-in-your-te… ↗

Confidence: 48/100 Vintage: 2025 Channel: Deep Crawl

Source Article

10 Ways to Retain The Best Call Center Agents In Your Team

Call center solutions are significant for helping customers and ensuring they are happy. On the other hand, call center support workers often feel stressed out and burned out because their jobs are so hard. To keep up a high level of customer service and cut down on replacement costs, call center su…

Original Research

Dimension Data · Original study ↗

Methodology

Study by Dimension Data, cited secondhand in blog article

Methodology documented

Segmentation

IndustryB2C Channelmulti-channel

Cite this stat

Plain Text

call center customers: 71% customer expectation omnichannel interaction visibility. Source: Dimension Data (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/omnichannel-interaction-visibility-expectation

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<blockquote cite="https://lighthousedata.io/data/omnichannel-interaction-visibility-expectation" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>71%</strong> -- customer expectation omnichannel interaction visibility for call center customers<br><small>Source: Dimension Data (2025) · <a href="https://lighthousedata.io/data/omnichannel-interaction-visibility-expectation" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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