B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
65%
65% -- retailers reporting empty box returns for US retailers (2025)
65% of retailers cited empty-box returns among the fraudulent return schemes they experience.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
65%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
NRF
Primary
Tier B
https://verify.switchlabs.dev/blog/proof-of-delivery-chargeback-defense ↗
Source Article
"Order Not Received": Beating Delivery Chargebacks With Photo Proof
"Order Not Received": Beating Delivery Chargebacks With Photo Proof
You beat an "item not received" chargeback with a delivery photo that is verifiable rather than merely stored: it shows the parcel actually placed at a location, it carries a reliable capture timestamp and a location that matches th…
Original Research
NRF
· Original study ↗
Methodology
NRF 2025 Retail Returns Landscape
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US retailers: 65% retailers reporting empty box returns. Source: NRF (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/nrf-empty-box-returns-2025
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<blockquote cite="https://lighthousedata.io/data/nrf-empty-box-returns-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>65%</strong> -- retailers reporting empty box returns for US retailers<br><small>Source: NRF (2025) · <a href="https://lighthousedata.io/data/nrf-empty-box-returns-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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