B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
21%
21% -- negative review share for US neobanks (2024)
21% of US neobank customer reviews gathered in 2024 were negative reviews.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
21%
Unit
Percentage
Data Vintage
2024
Entity
Sample Size
130,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Alterna CX
Primary
Tier A
https://alternacx.com/neobanks-ocx-report/ ↗
Source Article
Neobanks oCX Report
Original Research
Alterna CX
· Original study ↗
Methodology
oCX analysis of unsolicited customer reviews
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US neobanks: 21% negative review share. Source: Alterna CX (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/neobanks-negative-reviews-share-2024
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<blockquote cite="https://lighthousedata.io/data/neobanks-negative-reviews-share-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>21%</strong> -- negative review share for US neobanks<br><small>Source: Alterna CX (2024) · <a href="https://lighthousedata.io/data/neobanks-negative-reviews-share-2024" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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