B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
74%
74% -- share of mobile workers saying customer expectations increased for field service mobile workers (2026)
74% of mobile workers say customer expectations have increased over the past year.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
74%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Salesforce
Primary
Tier C
https://fieldmotion.com/blog/what-is-a-work-order/ ↗
Source Article
What Is a Work Order? A Plain-English Guide for Field Service Businesses
What Is a Work Order? A Plain-English Guide for Field Service Businesses
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08 May, 2026
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13 min read
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Every field service job starts with someone identifying a problem and ends with a completed task and an invoice. A work order is what connects those two points: the document that lives between a…
Original Research
Salesforce
· Original study ↗
Methodology
Cited from Salesforce field service management research; survey methodology not detailed in source
Methodology documented
Segmentation
IndustryField Service
RoleField Service Technicians
Channelcontent
Cite this stat
Plain Text
field service mobile workers: 74% share of mobile workers saying customer expectations increased. Source: Salesforce (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/mobile-workers-customer-expectations-increased
HTML Embed
<blockquote cite="https://lighthousedata.io/data/mobile-workers-customer-expectations-increased" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>74%</strong> -- share of mobile workers saying customer expectations increased for field service mobile workers<br><small>Source: Salesforce (2026) · <a href="https://lighthousedata.io/data/mobile-workers-customer-expectations-increased" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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