B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
90%
90% -- consumers expecting online self service for consumers (2025)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
90%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Microsoft
Primary
Tier C
https://printepssw.com/insight/using-your-print-mis-to-help-improve-customer-experience ↗
Source Article
6 ways your print MIS can help improve customer experience | Print ePS
Contents The Hidden Cost of Manual Scheduling The Automation Wave is Here—And It Changes Everything What Real-Time Scheduling Actually Means for Your Floor Starting Where You Are The Practical Next...
6 ways your print MIS can help improve customer experience
Customer Experience is becoming increasi…
Original Research
Microsoft
· Original study ↗
Methodology
Microsoft Global State of Multichannel Customer Support report, as cited by vendor blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 90% consumers expecting online self service. Source: Microsoft (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/microsoft-self-service-expectation
HTML Embed
<blockquote cite="https://lighthousedata.io/data/microsoft-self-service-expectation" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>90%</strong> -- consumers expecting online self service for consumers<br><small>Source: Microsoft (2025) · <a href="https://lighthousedata.io/data/microsoft-self-service-expectation" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.