B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
80%
80% -- share of companies with low or partial digital technology integration for companies with customer service performance meeting or falling short of expectations (2025)
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Lighthouse Research Team
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
McKinsey
Primary
Tier C
https://hollat.net/remote-customer-support-software/ ↗
Source Article
Best Remote Customer Support Software for Ticketing
Best Remote Customer Support Software for Ticketing Tracking
The Remote Customer Support software to remote work trends has recently become increasingly clear, in light of the tremendous technological development witnessed by the world. Companies have resorted to using appropriate technology to enab…
Original Research
McKinsey
· Original study ↗
Methodology
Survey conducted by McKinsey, cited secondhand by vendor blog; exact survey year and sample size not stated
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
companies with customer service performance meeting or falling short of expectations: 80% share of companies with low or partial digital technology integration. Source: McKinsey (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/mckinsey-low-digital-integration-customer-service
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<blockquote cite="https://lighthousedata.io/data/mckinsey-low-digital-integration-customer-service" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- share of companies with low or partial digital technology integration for companies with customer service performance meeting or falling short of expectations<br><small>Source: McKinsey (2025) · <a href="https://lighthousedata.io/data/mckinsey-low-digital-integration-customer-service" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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