B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

10%

10% -- csat score increase for MacRent (Apple Authorized Service Provider, Stockholm) (2021)

Name: Csat Score Increase Statistics
Creator: Lighthouse Intelligence
Published: 2026-09-15

2021 · Fixably

Fixably's automated customer communication features increased MacRent's CSAT score by approximately 10 percent.

Estimated figure ('about 10 percent or so')
Self-reported by MacRent CTO Noah Gibson

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Attribution: Fixably View source

Lighthouse Research Team

Last verified: 2026-09-15 · How we verify data →

Source verified Evidence graded

Value

10%

Unit

Percentage

Data Vintage

2021

Entity

MacRent (Apple Authorized Service Provider, Stockholm)

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Fixably Primary Tier A

https://www.fixably.com/blog/macrent-success-story ↗

Confidence: 58/100 Vintage: 2021 Channel: Deep Crawl

Source Article

MacRent - Success Story

MacRent is an Apple Reseller and Premium Service Provider in Stockholm but has customers all over Sweden. They’ve been in business for over 20 years, with experience in sales, support, repairs, and leasing of Apple products. As a company, MacRent is deeply passionate about technology and sees themse…

Original Research

Fixably · Original study ↗

Methodology

Self-reported estimate by MacRent CTO Noah Gibson; improvement attributed to Fixably's automated customer communication features (email/SMS status notifications). Exact measurement period not stated; article published circa 2021, roughly one year after MacRent transitioned to Fixably in late 2019/early 2020.

Methodology documented

Segmentation

Industrymarketing

Cite this stat

Plain Text

MacRent (Apple Authorized Service Provider, Stockholm): 10% csat score increase. Source: Fixably (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/macrent-csat-score-increase-fixably

HTML Embed

<blockquote cite="https://lighthousedata.io/data/macrent-csat-score-increase-fixably" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>10%</strong> -- csat score increase for MacRent (Apple Authorized Service Provider, Stockholm)<br><small>Source: Fixably (2021) · <a href="https://lighthousedata.io/data/macrent-csat-score-increase-fixably" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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