B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
33%
33% -- customer churn rate after poor customer experience for Luxury Retail (UK) (2024)
Poor customer experiences in Luxury Retail could lead to the loss of 33% of customers.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
33%
Unit
Percentage
Data Vintage
2024
Entity
Sample Size
2,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Ventrica
Primary
Tier A
https://www.giftfocus.com/news/30296/research-shows-that-human-experiences-could-unleash-100-more ↗
Source Article
News: Research shows that human experiences could unleash £100 more...
New research from Ventrica has revealed the revenue benefits for brands that invest in providing emotive customer experiences (CX) that consumers want.
The company surveyed over 2,000 UK consumers and found that over the last 12 months, only 4 per cent of positive experiences were delivered by AI an…
Original Research
Ventrica
· Original study ↗
Methodology
Ventrica survey of over 2,000 UK consumers
Methodology documented
Segmentation
Industrysaas
Cite this stat
Plain Text
Luxury Retail (UK): 33% customer churn rate after poor customer experience. Source: Ventrica (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/luxury-churn-poor-cx-2024
HTML Embed
<blockquote cite="https://lighthousedata.io/data/luxury-churn-poor-cx-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>33%</strong> -- customer churn rate after poor customer experience for Luxury Retail (UK)<br><small>Source: Ventrica (2024) · <a href="https://lighthousedata.io/data/luxury-churn-poor-cx-2024" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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