B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
70%
70% -- share of companies using customer scorecards for RAC portfolio low-churn B2B SaaS companies (2025)
Over 70% of low-churn RAC portfolio B2B SaaS companies use customer scorecards to monitor relationships.
- Small sample size (survey of 15 RAC portfolio companies split into cohorts)
- Value is stated as 'over 70%'
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
70%
Unit
Percentage
Data Vintage
2025
Entity
Sample Size
15
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Riverside Acceleration Capital (RAC)
Primary
Tier A
https://www.riverside.ac/our-blog/posts/insights-to-help-decrease-customer-churn-and-increase-growth ↗
Source Article
Insights to Help Decrease Customer Churn (and Increase Growth)
There is no stronger driver of a SaaS company’s success than the success of its clients in adopting and getting value from its software. Maximizing the retention of customers—and creating upsell opportunities—is critical for the stability of a business and provides the strongest possible path to gro…
Original Research
Riverside Acceleration Capital (RAC)
· Original study ↗
Methodology
Survey of 15 RAC portfolio companies; value stated as 'over 70%'
Methodology documented
Segmentation
Industrysaas
Cite this stat
Plain Text
RAC portfolio low-churn B2B SaaS companies: 70% share of companies using customer scorecards. Source: Riverside Acceleration Capital (RAC) (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/low-churn-customer-scorecards-usage
HTML Embed
<blockquote cite="https://lighthousedata.io/data/low-churn-customer-scorecards-usage" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70%</strong> -- share of companies using customer scorecards for RAC portfolio low-churn B2B SaaS companies<br><small>Source: Riverside Acceleration Capital (RAC) (2025) · <a href="https://lighthousedata.io/data/low-churn-customer-scorecards-usage" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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