B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

86%

86% -- chatbot customer satisfaction for L'Oréal Canada (2017-2018)

Name: Chatbot Customer Satisfaction Statistics
Creator: Lighthouse Intelligence
Published: 2026-08-15

2017-2018 · Glossy

86% of L'Oréal Canada customers interacting with the chatbot stated in a follow-up survey that they enjoyed the experience.

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Attribution: Glossy View source

Lighthouse Research Team

Last verified: 2026-08-15 · How we verify data →

Source verified Evidence graded

Value

86%

Unit

Percentage

Data Vintage

2017-2018

Entity

L'Oréal Canada

Geography

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

63/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Glossy Primary Tier B

https://www.glossy.co/beauty/loreal-canada-expands-ai-ambitions-through-online-advertising/ ↗

Confidence: 53/100 Vintage: 2017-2018 Channel: Common Crawl

Source Article

L’Oreal Canada expands AI ambitions through online advertising

Original Research

Glossy · Original study ↗

Methodology

Percentage of customers who enjoyed the chatbot experience

Methodology documented

Segmentation

IndustryBeauty Company SizeEnterprise RegionCA Channelmulti-channel

Cite this stat

Plain Text

L'Oréal Canada: 86% chatbot customer satisfaction. Source: Glossy (2017-2018). Via Lighthouse Intelligence -- https://lighthousedata.io/data/loreal_canada_chatbot_customer_satisfaction

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<blockquote cite="https://lighthousedata.io/data/loreal_canada_chatbot_customer_satisfaction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>86%</strong> -- chatbot customer satisfaction for L'Oréal Canada<br><small>Source: Glossy (2017-2018) · <a href="https://lighthousedata.io/data/loreal_canada_chatbot_customer_satisfaction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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