B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
$13
$13 -- average cost per live support interaction for SaaS customer support (2025)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
$13
Unit
Currency Usd
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
home.bettermode.com
Primary
Tier C
https://home.bettermode.com/blog/self-onboarding ↗
Source Article
Self Onboarding: SaaS Blueprint
Self-Service Onboarding: A Guide for SaaS Businesses
As your SaaS business grows, so does the challenge of onboarding new customers effectively. While high-touch onboarding works for enterprise accounts, it doesn't scale for the volume of customers most SaaS companies serve.
Self-service onboarding …
Original Research
home.bettermode.com
· Original study ↗
Methodology
Cited research, original study not named
Methodology documented
Segmentation
IndustrySaaS
Channelcontent
Cite this stat
Plain Text
SaaS customer support: $13 average cost per live support interaction. Source: home.bettermode.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/live-support-interaction-cost-13usd
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<blockquote cite="https://lighthousedata.io/data/live-support-interaction-cost-13usd" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$13</strong> -- average cost per live support interaction for SaaS customer support<br><small>Source: home.bettermode.com (2025) · <a href="https://lighthousedata.io/data/live-support-interaction-cost-13usd" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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