B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
21%
21% -- unanswered live chat query rate for live chat support (2026)
21% of live chat queries go unanswered.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
21%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
G2
Primary
Tier C
https://www.amio.io/blog/live-chat-best-practices-to-keep-customers-from-leaving ↗
Source Article
Live Chat Best Practices to Keep Customers From Leaving
Original Research
G2
· Original study ↗
Methodology
Cited from G2 by Amio blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
live chat support: 21% unanswered live chat query rate. Source: G2 (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/live-chat-queries-unanswered-21pct
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<blockquote cite="https://lighthousedata.io/data/live-chat-queries-unanswered-21pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>21%</strong> -- unanswered live chat query rate for live chat support<br><small>Source: G2 (2026) · <a href="https://lighthousedata.io/data/live-chat-queries-unanswered-21pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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